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Matome M

1 reviews | Active since Sept 2015

13 Apr 2018, 10:22

***** On My Account

I am trying to get hold of their call center to stop someone from using my card details and i am not getting through. The perpetrator is still trying to use my account as the transactions are declining while I am not getting through to their ***** division.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Apr 2018, 11:13
Official

Good Day,

Thank you for your posting.

I have reviewed your compliant and noted that FNB Sales and Service Contact Centre has been in contact with you and have provided you with a Cheque and Debit Card dispute form which has to be completed and emailed to the email address at the bottom of the form.

Regards,

Hello Peter Complaints Team

*** (option one)

MM
Matome M's update13 Apr 2018, 11:31
Reviewer Update
Hello thank you for responding I have received the Cheque and Debit Card dispute form, which is apparently not he correct form. I have been sent another one called a "FNBCC_FD_Chq & Debit Card - ***** Claim". I will fill that in and send it back. I have also been advised to stay on the line to speak to your ***** department (087 ********** ) to open an investigation for *****... The agent that sent me the forms has forwarded me to them and I have been holding for the past 9min and counting. I have not spoken to anyone from your ***** division.