***** on FNB Cheque account still not explained - Attention FNB Complains, FNB ***** and Disputes escalations and FNB Private Banker Lwazi Roto. Sadly No feedback.

Sen this mail to FNB yesterday. No response. Why is it we only get feedback if we complain on Hello Peter? Please assist me. From: Fatima Bagaria Sent: Tuesday, October 29, 2019 12:23 PM To: '***' <***>; '***' <***>; '***' <***> Subject: ***** on FNB Cheque account still not explained - Attention FNB Complains, FNB ***** and Disputes escalations and FNB Private Banker Lwazi Roto - Importance: High

Attention:- FNB Complains, FNB ***** and Disputes escalations and FNB Private Banker Lwazi Roto - Tel: *** - Cell: - email: ***

I am a client of FNB. The transactions tabled below were debited from and credited to my account.

I reported all debits as ***** with the following case numbers:-

1 16 Oct 2019 - CASE 2*** 2. 29 Oct 2019 - ***

All charges debited thus far were later credited. Thank you.

What I require urgent help with please:-

• Who is .COM*CCVS3.COM and how did they get a hold of my debit card details? • Please confirm that no further debits will be made to my account by this merchant • Please reverse the unpaid charges of R120 accrued to my account by 30 Oct 2019 as FNB is crediting and debiting my account which I cannot control – “#ITEM UNPAID NO FUNDS 01 - R120”. I have made this request under Incident # R***

********** transactions and Credits:-

Date Amount Balance Description 10/28/2019 -357.92 8057.25 .COM*CCVS3.COM 479012*7764 21 OCT 10/28/2019 -141.62 8415.17 .COM**** 479012*7764 21 OCT

10/28/2019 -141.62 8556.79 .COM**** 479012*7764 22 OCT

10/28/2019 -63.73 8698.41 .COM**** 479012*7764 21 OCT

10/26/2019 357.92 10943.75 25.00 VS3.COM*CCVS3 479012*7764 21 OCT 10/26/2019 141.62 10585.83 10.00 VS3.COM*AB@VS 479012*7764 21 OCT

10/26/2019 141.62 10444.21 10.00 VS3.COM*KC@VS 479012*7764 22 OCT

10/26/2019 63.73 10302.59 4.50 VS3.COM*KA@VS3 479012*7764 21 OCT

10/16/2019 391.87 70.78 .COM*CCVS3.COM 479012*7764 10 OCT 10/16/2019 156.75 -321.09 .COM**** 479012*7764 09 OCT

10/16/2019 156.75 -477.84 .COM*CCVS3.COM 479012*7764 10 OCT 10/16/2019 154.83 -634.59 .COM**** 479012*7764 10 OCT

10/16/2019 69.67 -789.42 .COM**** 479012*7764 09 OCT

10/16/2019 -154.83 -859.09 10.00 VS3.COM*AB@VS 479012*7764 10 OCT

10/16/2019 -69.67 -704.26 4.50 VS3.COM*KA@VS3 479012*7764 09 OCT

10/15/2019 -391.87 -581.59 25.00 VS3.COM*CCVS3 479012*7764 10 OCT 10/15/2019 -156.75 -189.72 10.00 VS3.COM*KC@VS 479012*7764 09 OCT

10/15/2019 -156.75 -32.97 10.00 VS3.COM*CCVS3 479012*7764 10 OCT