***** on credit card

On 22/8/2015 while away at Mabula Game Lodge with friends for 5 days I received an sms that on my old FNB Discovery Gold Card an amount of R1199.77 had been reserved for [URL Removed] I immediately phoned FNB ***** line advising that I was away and had not made any purchase of any sort for this amount and that, that specific card had been destroyed on receiving a new Platinum Card from FNB/ Discovery. My Reference No : ICF122249. On returning home on the 25/8/2015, we immediately completed forms and emailed to FNB ***** department. I have been emailing and requesting a report on what has transpired since then and when this amount will be recredited to my account. But I have had no response from FNB ***** Department whatsoever. I find this unacceptable and would like a report back from FNB