1 reviews | Active since Nov 2014
***** on Credit card
I have a comersial bussenis credit card with fnb only for saveing purpus. I never receive any sms or anything on this account. Last saturday i loged in to my account to see that my credit card has been emptied. I filled in forms for them to investigate the transactions were i was told we are sorry we cant help you some of the transactions was used with a pin and some of them with out a pin how is this possible if you do not even receive a pin for any purchases.I feel that fnb must supply me with proof that i received messages and that this is my transactions.<br> Even if i log in to my online profile to check my incontact details it says i have to go in to a brance to update my details. My other fnb credit card the same as the one i have a complaint with is working 100% with out problems so makes you wonder. Since i moved back to fnb it is problem on problem with them. Like desember i wanted to draw money in brache and was not allowed to draw money due to no signuturies on account after account been used 6 months and fica??? THis service for bussenis clients makes you wonder why everyone moves back to Absa. Time to get cart blance involve to make clients aware of fnb
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660437.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660437.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
