DS
Dewald S

1 reviews | Active since Nov 2014

01 Apr 2015, 11:24

***** on Credit card

I have a comersial bussenis credit card with fnb only for saveing purpus. I never receive any sms or anything on this account. Last saturday i loged in to my account to see that my credit card has been emptied. I filled in forms for them to investigate the transactions were i was told we are sorry we cant help you some of the transactions was used with a pin and some of them with out a pin how is this possible if you do not even receive a pin for any purchases.I feel that fnb must supply me with proof that i received messages and that this is my transactions.<br> Even if i log in to my online profile to check my incontact details it says i have to go in to a brance to update my details. My other fnb credit card the same as the one i have a complaint with is working 100% with out problems so makes you wonder. Since i moved back to fnb it is problem on problem with them. Like desember i wanted to draw money in brache and was not allowed to draw money due to no signuturies on account after account been used 6 months and fica??? THis service for bussenis clients makes you wonder why everyone moves back to Absa. Time to get cart blance involve to make clients aware of fnb

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 13:57
Official
Hello broken1508,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660437.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)