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KK
King K

1 reviews | Active since May 2020

26 Jun 2020, 14:19

***** on canceled card

I reported a ***** case of unknown etoll charges on my account close to a month ago and still haven't received any feedback from the bank. I've been calling tirelessly and being told different stories but nothing helpful or useful. my account is still in access from the ********** transactions and apparent administrative fee. I've been missing work because of this and can't access the rest of my money that's in my saving pocket. I still don't know whether my money with FNB is safe and how a card I cancelled 2 years ago is still working?! I'm very upset at this point and feel helpless because I'm clearly being ignored. I'm very disappointed at their appalling service and just want my account fixed so I can move on with my life! PLEASE!!!

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KK
King K's update27 Jun 2020, 10:08
Reviewer Update
A complaint was logged 5 days ago (COMPLAINT REF ***) Work on that instead of giving me new SLA! You guys have been so *********** with you ***** Team not even following process by updating me with whats going on with my account! The big issue here is that YOU added admin fees for reversing ********** transactions on my account, like the ***** is my fault!? Each time i call in for an explanation and resolution your staff members are RUDE & impatient with me while not giving me any answers! Ive been chasing this for 3 weeks now and I am greatly disappointed in your lack of urgency with this matter. Its ***** for petes sake ! *****! And i have NO idea what’s going on because you do not have the decency to advise me. Just get this matter sorted out and get someone with actual customer service S****S to call me urgently. My number is ***.