***** ON ACCOUNT - FURTHER INFORMATION REQUESTED

<p>My housekeeper had funds debited to her savings account which she confirms she did not authorise. We duly laid a charge at the local Police Station and completed the relevant FNB form. I approached Kobus vd Merwe, the branch manager for assistance with the details of who the originators of the debits were so I could take action to recover the funds **********ly debited to the account. He referred me to ABSA Bureau Services. I followed this up and was advised by ABSA that the service is only for ABSA customers and that FNB branch manager had to make the request as they don't deal with other bank's customers.</p> <p>I advised Kobus (who, in my opinion should not have referred to ABSA in the first place) and asked him to obtain the relevant information for us. This was on 25 April 2016.</p> <p>To date I am still waiting for feedback. I have followed up with Kobus regularly. He did not bother to respond to my latest request for feedback. This is unacceptable. Please advise.</p>