***** on account, extra charges from bank

I had an amount charged to my account for a holiday booking which I did not request. I immediately informed the bank and was advised the matter would be resolved in 7 days and they would sent me a new card. Shortly afterwards, I discovered that there was a charge for the new card, which I wasn't informed about.

Two weeks later, the original amount has not been returned and I was advised that there would be also be a voucher fee for solving my problem. I am spending money to solve a problem that my bank created - I trust them to keep my money safe, they lose it, and I have to pay for them to fix it.