***** on account and FNB not responding to it in any matter - 10 days, multiple calls/emails - nothing!

<p>I've had quite a lot of money taken from my account by an online merchant without my concent, **********ly taken. First of all I get passed to the people that deal with it still pending on my account to stpo it being banked... but they only deal with items being purchased and can't help me. Back to ***** department... who send me back. Back again to ***** department who say wait till the money comes off. So I wait.. Then when it comes off they send me to the merchent department for purchases and tell me to deal with the merchant and send the product back ???? No products bought, ITS *****!!! Back to ***** department, sorry we can't help you if you have an agreement and bought something?? AHHHHH, so emailed the forms and got a responce, sorry the money's already off your account, please speak to the merchant?? Back on the phone with both the merchant and the bank to sort this out, email backwards and forward and 10 days later still no respnse from either. SO frustrating!! How can a bank be THIS stupid when it comes to *****. There wasn't even an OPT sent out for purchase, they were alerted before money was taken etc etc.</p>