***** on account and FNB does not resolve it

Hi there, I have a case open at the Kempton Park Police Station from 2014 which FNB needs to resolve as they made the mistake of issuing a credit card to a 3rd party and devices and opened a business account which did not belong to me on my profile which I didn't even use, info and data was changed without my consent and I have never been notified until the debt I never made had to be paid and now that it is paid FNB is doing nothing to reimburse me. Not a good bank to bank with at all.