KD
Khayakazi D

1 reviews | Active since Jun 2015

05 Jun 2015, 13:32

***** ON ACCOUNT

I had a cheque account with FNB, after a ***** of debit orders that amount to R99 every month...I closed this account, and opened a savings account. The same has been going on. I noticed debit orders of the same amount and FNB claims they cannot stop this unless I have my card with me. Is this a joke or what? My money is being taken off the account yet FNB cannot assist me urgently, having allowed a **** into what I thought was a safe intituion for my money. How do you allow debit orders to be deducted without proper authorisation. This is a SHAME! I will be closing all my FNB accounts...

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2015, 08:24
Official
Hello Khayakazi1111,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 699356.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)