***** on account

on the 22 of February i went to an FNB atm where my card got retained by the atm before even getting time to draw any money from my account ,when i reported my card been taken by the ATM to FNB where i discovered that money was taken out of my account without my authority,i then had to report the transaction to the ***** department where i was told it would take 10 working day to investigate, i have received a response in a form of an letter from FNB letting me know that they will not be paying the money back to me due my negligent of my card and account because my card was not taken by the atm i went to but ****** by some else at the time ,the FNB branch ATM i went to does not have security on weekends which is negligent on FNB part ,which leaves they customer pron to ***** at the Ghandi Square Branch ATM,i would like them to re-investigate and i would like my money back as i did not ask for my money to get ****** that i work so hard for ,will also be closing my account with bank as well and move my account to a other bank today still .