***** not being taken seriously

In October of 2022 my bank card got missing and the *****s used my card at a certain store the only way for the store to release the camera footage was if fnb provided me with the proof of that transaction which declined they said no they cant do that

This month two months later someone has access to my online banking details which i am shocked about uses my money on an online betting services registered to myself which at 5.am i reported to the betting company who told me straight i wont get my money back

I am asking FNB to assist me in this matter that i have reported to the police also no one can help me money that was lost amounted to R9916 this include money that has to go towards my childs school fees