***** NOT BANKING

A business that does not value their customers at ALL!! We have 2 cases in the family that are yet to be resolved. The 1st one occurred in September 2019 and the 2nd one a mere 2 weeks ago.

My sister Ms Kone, was a victim of digital *****. ******** called her dad asking for an OTP saying that FNB would like to send him vouchers in the spirit of black Friday since he is a loyal customer. As a result they used the OTP to withdraw money from my sisters account via the app as her and her dad's accounts were linked - Of which a request was made to delink the accounts a few months ago but that wasn't done. She reported the case and it was logged in for further investigation. Fast forward to last week Monday, she received a called from a lady informing her of the the outcome of the case...that FNB will not be refunding her the money that was taken as she didn't report the incident when it happened (FALSE) and that the ***** occurred using the mobile app and OTP( but OTP used was not sent to her phone nor did she receive it and she uses the FNB simcard) The lady further stated that she will be sending her an email regarding the decision taken and further information. That did not happen and it's a week later. We called FNB numerous times then got tansferred to the digital banking section then to someones line who never answers. I just don't understand how they conduct their investigations...

My mom Mrs Kone, who is a private banker had her card ****** at an ATM. We reported the matter and were told the card was blocked. 2 Days later transactions were going through at various tollgates. Only for her to physically go to an FNB branch and have her card blocked then as these private bankers exist on paper ONLY!! ***** said they would get back to her which they haven't and it's December. Ard they waiting for us to call them back AGAIN?!

And that time my mom was by default given a private banking account without her applying for it whatsoever. My sister was also moved to an account with higher banking fees when she still qualified for a youth account to an easy something account. And she was not informed of this and saw it on her statement with the charges. What you are doing is DAMN STRAIGHT wrong and we are taking this to the ombudsman!!