*****! Negligence! Theft! Disgusting service!

I called yesterday (25 June 2019) roughly just after 8am. I was on the phone for well over 30 minutes as I lodged a complaint regarding FNB debiting my account on the wrong day! I then gave FNB until 5pm to refund the money. Then I emailed *** to which I have STILL received no response. I call again this morning, on the phone for well over 40 minutes. Caleb advised he will lodge the dispute to which I flipped and said I lodged it yesterday then he said he cannot see from which account it came from or was paid to???? What the actual! Then he said he will escalate it and a team leader will call but that my refund will take 5-7 days! I am not prepared to wait that long for your negligence! I demand a refund to be in my account by 5pm today 26 June! I have emailed the ombudsman as well. You guys are *******! I am disgusted in this bank!