bD
bianca D

1 reviews | Active since Aug 2016

31 Aug 2016, 13:49

***** NEED TO BE PAID BACK

<p>LATE LAST YEAR IN NOVEMBER I OPENED ACCOUNT WITH FNB AND FEW WEEKS DOWN THE LINE MY MONEY STARTED PULLED OUT OF MY ACCOUNT I WENT TO MY BRANCH TO REPORT THIS AND THEY SAID SOME ONE USED CELL PHONE BANKING THE PULLED R 4,500.00 OUT OF MY ACCOUNT THE SAME DAY I ASKED THEM TO TRACK WHERE THE MONEY WAS PULLED THEY FOUND IT AND ASKED ME TO OPEN A CASE OF ***** I DID THAT AND BROUGHT THE CASE NUMBER ALSO GAVE THEM PROOF BUT THEY DID NOTHING I ASKED IF THEY PUT THE REPORT IN THEY SAID NO THEY DID NOT ITS BEEN 11 MONTHS ALREADY AND I WOULD LIKE MY MONEY AND COMPENSATED FOR ALL THE DELAY I HAVE GOTTEN PLUS THEY DONT TAKE ME SERIOUSLY </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2016, 16:03
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)