MD
MalanThasendrin D

1 reviews | Active since Dec 2016

21 Dec 2016, 10:18

***** matter at atm woodmead

<p>i had a ***** matter that took place at woodmead. Was in constant consultation with fnb ***** department as well as fnb and as per our conversation which is recorded i was allowed to view footage of the ***** matte. however when i go the branch a security tells me ill have to get a letter from the lawyers as he was acting like a highly educated person he used the word supena. my matter of concern is that i was allowed to speak to a manager of any sort yet some one who has no banking knowledge turns me away from the bank without consulting any one( not that im undermining his level of knowledge). my concern is the hugh amounts taken from my account and in most cases it is the securities involved in such matter. im highly upset for i have no peace of mind since fnb gave me the go ahead and along come this obnoxious security with his attitude.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2016, 11:04
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)