***** line: useless and unhelpful

<p>firstly you are put hold for over 5mins and when you finally speak to someone they are unhelpful. I didn't finish my complaint and had already provided my details when my phone cut off called again put on hold again and little or no regard that I literally have spent the amount that was **********ly taken from my account trying to contact the ***** line and all they can say is they will cancel my card which I can only get a replacement by visiting a branch during the week. Highly unacceptable, ***** lines shouldn't be charged to the customer nor should there be such a long waiting period. At the end of it all my problem was not solved at all</p>