***** isnt ***** it seems

I noticed a transaction that I didnt do, looked carefully and this seemed highly suspicious. I called ***** after trying the CHAT thing which was useless. After half hour on phone, the transcation was cancelled as was my card and new ordered. Lady was very friendly, said her name was Sheila. Now yesterday, looking on banking app, I notice the transaction had gone thru!! The ********* was paid!! I get on CHAT who tells me to call. Cost me 75 minutes call time, frustration so that I started to yell as the answers from the knowledgable agents ranged from : 1. I should call *****. 2. Dropped call after I got halfway through my story. 3. I must phone Microsoft. 4. I must get case number. 5. I must contact the CHAT line. 6. Don't get angry now. 7. One may have apologised, not helped. 8. Wrong number, will transfer ... 9. Wrong place, call *****

***** said to contact Debit order who said to call *****.

Tried on Messenger. Apologies, will escalate ... have not heard from since.

Pray tell : what else can I do????