***** Investigation

I just recently opened an account with FNB.I was caught in a Atm **** where the atm retained my card after I just entered the pin number and an amount of R2900,00 was ****** from my account.I went to Fnb opened a ***** investigation that lasted 19 days,where i had to keep phoning them to get any response on what is happening.On Friday again i had to phone just for them to tell me the bank is not liable for my lost due to the original card was used and pin. No apology or even a answer on how this had happen.I will never bank with Fnb again.The service i received was poorly and yet they are quickly to take bank charges.