***** Incident Feedback

Very disappointed with the service I'm receiving from FNB. I've been banking with you for 8 years now but I've never been as disappointed in you as I am now. There was ***** on my account a month ago, I reported it and was informed the TAT on that is 7 days. After 7 days I called and I transferred to a line that was not answered. I was on the line for 25 min, I called again after 3 days I was send from pillar to post and finally transferred but again I held on for about 20 min. I then went on your website and submitted a complaint ref *** I'm still waiting for feedback. I submitted another complaint ref *** I'm still waiting for feedback. All i get is automated responses. this is totally unacceptable, if I was owing you money you would have called me 500 times by now but because its not your money that was taken you couldn't be bothered. meanwhile I was charged a lot of a lot of money for those transactions this is not fair. It is quite clear you don't care but I can promise you once my plans materialize you will loose a client. Thanks for an awful experience.