***** incident and still no feedback, bad service

Item: FNB (First National Bank)
Rating: 2
Author: Terrill C

My 2nd fruad incident with FNB... This ***** incident after calling the FNB call centre.. Followed by bad service from from call centres when i try to follow up, im still waiting on a call back or some feedback on whats happening.... its a small amount to you, but so much money to me.. Is this how you treat your older customers?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

18 Mar 2016, 10:51

Hello terrill,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Mar 2016, 10:51

Official

Terrill C's updateReviewer Update

30 May 2016, 10:57

waste of time.. I never heard from FNB after I called and emailed as asked for above.

Terrill C's update30 May 2016, 10:57

Reviewer Update

waste of time.. I never heard from FNB after I called and emailed as asked for above.