***** in my brother's account

<p>My brother had an amount of R2000 ****** at 00:45am Sunday morning the 31st July 2016, when we went to report to the FNB branch in Sanlam Centre in Pinetown KZN on monday we were told to speak to a lady by the name of Zoe Zuma,we were told this lady was the branch manager.This lady was very rude to us as customers. We were very upset as the money that was lost was transport money for work as well as food, so obviously we were upset, when we spoke to her she then told me to stop screaming and I told her dont tell me how to talk because I'm upset about the money that was ******. It was as if I added fuel to the fire, she started shoutubg, and carried on exchanging words with us which I FOUND VERY UNPROFFESSIONAL and this was in front of customers,what's worse is instead of dealing with the issue at hand and returning the ****** money she called security guards on us as in her terms were being bibaric, As we were leavening she then told my brother that it's an good thing he money got ****** she wishes that it gets ****** again.I was furious when my brother told me this , I said I must definitely report this lady, she's pregrnant and if this is the calibre of managers you employ it certainly tarnishing your image. I HOPE something will be done concerning her conduct or else she will continue to I'll treat the people who are less informed, to day we have not been informed as to what happened to the money and I find it uneccaptable that my brother has to suffer for the ***** that happens in your bank as this was not the first time money got ****** from his account,I actually wouldn't be surprised if she 's the one *****ing people's monies out of the account the way she got so defensive at our complaint instead of dealing with the issue.I'm really hoping tha something will ve done about this lady and all we want if for all tge monues stollen from my brothers accountbto ge ******. My brother's ID number is ********** 714084</p>