***** Horrible Service

They not t even worth the one star Logged a ***** call 16 /12/2019,just to find out on the 7/1/2020 that I needed to fill in a claim form, and today I were ask did I not receive a letter to say that unfortunately they cannot refund because it due to my negligence that I were ****** from my hard earned money. They call it (shoulder surfed)I told this guy to look over my shoulder people I don't know to get my PIN. If want to I can logged a call again and they will investigate .I told the idiots to swop my card an get my pin at their ATM where there are no securities . R7213.12 IS NOT PEANUTS!!!!! I WAS TOLD THEY A INBOUND CALL CENTRE THEY DONT CALL CUSTOMERS BACK, AND RECENTLY I JUST HEARD FNB CLIENTS ARE COMPLAINING. *** Then today after they email the letter I must log a new call *** They just get pull up their shoulders and say sorry.