JM
Jolene M
1 reviews | Active since Jan 2023
10 Jan 2023, 14:08
***** Geo Payment
On the 14 December 2022 a transaction on Geo payment went wrong and went to wrong account. Not even sure how it's possible because there was nobody else in the shop or close by. I try phoning and did go to Centurion branch with no luck. I completed the FNB Digital recalls Form and received reference number and confirm I will receive feedback in 10 days. I'm trying to phone but they just transfer my phone calls before I finished talking and then the phone line cuts. They don't answer me on any of my e-mails.
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Replies (1)JM
Jolene M's updateReviewer Update
16 Jan 2023, 12:55 Good day, This is totally insane. Nobody contacted me. Looks like we just a number at FNB. I’m going to close all by accounts and everything else and go to another bank. Outstanding since 14 December 2022. Nobody cares to contact me and no luck with FNB call centre. The one staff member just referring to other and then cut the call. RE: FNB Online Service Request ***
Complaint Reference ***NF assigned to Customer Resolution Centre
Complaint Reference ***NF assigned to Customer Resolution Centre
JM
Jolene M's update16 Jan 2023, 12:55
Reviewer Update
Good day, This is totally insane. Nobody contacted me. Looks like we just a number at FNB. I’m going to close all by accounts and everything else and go to another bank. Outstanding since 14 December 2022. Nobody cares to contact me and no luck with FNB call centre. The one staff member just referring to other and then cut the call. RE: FNB Online Service Request ***
Complaint Reference ***NF assigned to Customer Resolution Centre
Complaint Reference ***NF assigned to Customer Resolution Centre