***** from Savings Pocket account, disgusting Service

I am very disappointed in FNB. A Debit order went off my savings pocket account on the 27th July. Something that is supposed to be impossible. I emailed the customer service and the lady very politely closed the case 2 days later. I then went to Brackenfell branch where the Supervisor Gemelle did everything she could to assist me but it is now more than 3 weeks. There is no talk about when I am getting my money back. The people investigating does not even have the decency to get back to me. All I hear is the Investment department is busy with my case. But they don't give any feedback. I am done I am going to another bank.