1 reviews | Active since Jul 2017

26 Feb 2018, 11:56

***** Focus Not Responding

Item: FNB (First National Bank)
Rating: 1

Good day

I had a misunderstanding with my client on last week Tuesday 20 February and he called you to freeze my account and no one even bothered to verify with me what was happening. We then sorted out the misunderstanding and he instructed you to remove the hold on my account that was on Wednesday 21 February,he even sent you all the relavant info you asked him to and now it's Monday in a new week and my account is still frozen.

I called in yesterday to check what was happening and I was told to sit and wait for FNB investigators to do their investigations. What's there to investigate because the matter is sorted already? An affidavit from the police was sent in on Wednesday 21 February.

Please someone advise me as to whats happening, I can't just be seated and wait not knowing what's happening. I need to make a refund to my client.

My details are as follow:

********** 352087 JT Khosi Acc no: ********** 8325 Gold Cheque Acc Cell: **********

I expect some communication from you. All the e-mails I sent since last week haven't been responded to.

Thanks

Helpful (0)

Replies (5)

FNB (First National Bank)'s replyOfficial

26 Feb 2018, 12:38

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB ***** Risk Management and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply26 Feb 2018, 12:38

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

's updateReviewer Update

27 Feb 2018, 08:07

Still got no communication whatsoever. Why is it so hard to unfreeze my account or maybe it's just a plan for me to lose the money that's in there. It took them less than 30mins to freeze my account with no questions asked and now it's taking a whole week to unfreeze it even after all the documents they asked for were sent through.

's update27 Feb 2018, 08:07

Reviewer Update

's updateReviewer Update

27 Feb 2018, 12:12

's update27 Feb 2018, 12:12

Reviewer Update

FNB (First National Bank)'s replyOfficial

27 Feb 2018, 16:09

Good Day,

Thank you for your posting.

I have escalated you comments to a manager at ***** Risk Management requesting that they provide us with an urgent update.

Please accept my apologies for the delay in communication and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply27 Feb 2018, 16:09

Official

Good Day,

Thank you for your posting.

I have escalated you comments to a manager at ***** Risk Management requesting that they provide us with an urgent update.

Please accept my apologies for the delay in communication and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s replyOfficial

27 Feb 2018, 16:10

Good Day,

Thank you for your posting.

I have escalated you comments to a manager at ***** Risk Management requesting that they provide us with an urgent update.

Please accept my apologies for the delay in communication and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply27 Feb 2018, 16:10

Official

Good Day,

Thank you for your posting.

I have escalated you comments to a manager at ***** Risk Management requesting that they provide us with an urgent update.

Please accept my apologies for the delay in communication and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)