gJ
george J
1 reviews | Active since Jan 2019
30 Jan 2019, 19:43
***** FNB account -R117000
An mweb e mail was hacked and the FNB banking details on an invoice were changed. Consequently R117000 was paid into a ********** FNB account. A police case was opened and the ********** account was supposedly put on hold by FNB. FNB have rep**** saying that firstly the details of the ********* cannot be provided and also that there are no funds in the account to refund us. Additionally the bank should have reversed or flagged this deposit as the account name provided did not match the account number but this did not occur. Can anyone who has had a similar experience offer some assistance?
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FNB (First National Bank)'s replyOfficial
31 Jan 2019, 08:13Good Day George Joannou
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards, Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards, Hello Peter Team Email address: *** Tel number: ***
FNB (First National Bank)'s reply31 Jan 2019, 08:13
Official
Good Day George Joannou
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards, Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards, Hello Peter Team Email address: *** Tel number: ***