1 reviews | Active since Jul 2014
***** .... feeling betrayed
<p>So FNB has a new way to de***** people, firstly their sales people call you and ask you if they can send out an fnb sim card. With this sim card it will allow you to access your fnb online banking and cellphone banking for free, so you thinking this sounds kinda great and you like its cool send out the sim.... And than Boom they deduct R384 from your account, when you call them they advise that you have to pay R85 for delivery of sim card and a once of fee !!! Mara why was this not explained on the sale call........ i think its time to move to Capitec Bank no hidden agendas</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
the reason why this is ***** is that they attempted to debit my account the 23/02/2017 and that is not my paydate, they later tracked my account and debited on the 27th, if i agreed to this would i have not said what day they must deduct, im fuming this is ***** and i need this to go to the banking ombudsman .. please send me all the relevent details
the reason why this is ***** is that they attempted to debit my account the 23/02/2017 and that is not my paydate, they later tracked my account and debited on the 27th, if i agreed to this would i have not said what day they must deduct, im fuming this is ***** and i need this to go to the banking ombudsman .. please send me all the relevent details
please listen to the sales call and refund me within 24hours
please listen to the sales call and refund me within 24hours