FR
Freddie R
1 reviews | Active since Aug 2019
30 Aug 2019, 06:13
*****
Last year FNB changed my monthly payment plan on my cheque account without my knowledge.. "to pay as you use" and for that my monthly fees were higher ranging from R800 to R1200 and when I inquired I was told I chose a higher plan which was not true! When I went to the branch, then I was told they don't know why it was change because that kind of a plan is only for businesses people not normal employees, and I was changed back to the plan I chose.. So I will like them dating back to the time they changed my plan to pay me back all the money they charged falsely!!!!
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Replies (1)FNB (First National Bank)'s replyOfficial
30 Aug 2019, 12:21Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Aug 2019, 12:21
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
