***** division

<p>I reported a suspicious transaction on our account on the 28th of March. The transaction took place at 13.12 hours on the 28th of March. I called FNB ***** division with in about the hour of the transaction's notification being sent to my Mothers phone. I reported it and emailed the form all on the same day, asked them to stop the transaction immediately or if it had gone through already to please refund us. </p> <p>A whole week later, the transaction has shown up on our bank statement. FNB has let the transaction through. I find it disgusting that firstly the transaction was allowed. The card number belonged to my father who has never, ever purchased anything online in his life! His card is hardly used and this transaction was an online purchase for a hotel for a company called Hotel Stay. Now I would like to know why an OTP wasn't sent and I would like to know WHY NO ONE FROM FNB HAS CALLED US? No follow up has been done. I have since contacted RB Jacobs on twitter who also expressed his/her shock that we have had no feed back. Times are tough and we cannot afford to be out of pocket. We're not talking a few 100 Rand here! It's almost R 4000.00 ****** from us! I have called twice and have had no positive feed back. We are very anxious about this! First reason being, how safe are we against this from happening again? Secondly how casual and non commital FNB ***** division have been about this! Thirdly the fact that this was reported with in 45 mins of the transaction happening and FNB still let the transaction go through a week later is very worrying! </p> <p>I am furious and demand that money be refunded to us in the next 24 hours! What is there to investigate? We never booked this online, it was not us, the card was actually in my father's possession in Magaliesburg the whole time and he had not left home at al! </p> <p>So best you act now FNB, I'm really not impressed at all!!! </p>