*****/DISPUTE?????

On the 10th of March 2015 I received an sms to say there has been an amount deducted from my account as a purchased of the amount of R1121.24 by Netcash*systemhost. On the 11th of March 2015 at around 16:45 I phoned FNB to reverse the transaction and the consultant told me that they can't reverse the transaction I should phone the ***** department as I do not know what the transaction was for and I didn't give authorisation for the transaction. The consultant at FNB told me to cut my card and he cancelled my card and requested a new card. He said I would have the money back in my account within 5-7 working days. On the 16th of March 2015 I phoned again and the consultant told me the matter has been registered as a dispute. FNB did not inform me that it has changed to a dispute until I phoned them and it will take a further 5-7 working days. On the 23rd of March 2015 I phoned AGAIN and the consultant this time told me that there is no dispute registered like that on my account. On my bank statement it shows on the 16th of March the amount of R1144.08 for the same transaction for which I did not give authorisation for.<br> <br>