***** Detection

It is always nice to let top management of the bank know that staff and systems are working at a 10 STAR level. On Wednesday this week I was phoned in the late afternoon by a gentleman by the name of Kyle Africa from FNB Credit Card ***** detection department.<br> He asked me if I had transacted on my credit card for an amount of R4798.09 in the last couple of minutes. I had not done any transactions and he immediately went into action to advise me my card had been used **********ly at a merchant in Australia. He advised me that he was in the process of stopping the transaction and cancelling my card to avoid any further transactions. There was an additional transaction of R31.50 with Ster Kinekor which was also not mine.<br> <br> While I was on the phone an email arrived for the transaction and then an sms. FNB CARD picked up the transaction BEFORE I received an advice. OUTSTANDING WORK.<br> <br> Kyle was extremely professional in the way he handled the *****, but more importantly, the way he handled me and assured me that I had nothing to worry about.<br> <br> I would appreciate it if you could pass on my sincere thanks to Kyle and to his management . The light is shining bright still at the end of the tu