***** departments lack of service

FNB ***** department - this department that verify payments is not reachable and yet they do not call back when they committed to calling. Consequently we're loosing money as they're not releasing our payments and consequently we will be penalised and fined significant amounts. No one at FNB call centre can even make a note on the system to ask them to please call as promised. The only response: "But they will call". Though thankful that FNB is trying to prevent *****, after years of being a FNB client we will need to reconsider our banking partner.