***** department useless

on 23 december 2020 my wallet ****** called in a reported ****** R9000.00 withdrawn from account ***** department is meant to be to best of the best (useless) cannot tell you where monet was drawn as they must request in despeartion i plea just to where aso i can maybe check where and go look myself ***** dept can block card and thats that .. i get new cards from Fnb alberton on 23/12/2020 and then a person Gugu decides 23/12/2020 to go block my new bank cards..i miss here one call and she just blocks account.. on Saterday 2/1/2021 i go to bank and bank is closed (covid) i call ***** once again and ask what now , sorry they will check recordings and get back to me why and how account blocked again (Godfrey) still waiting for that return call up to today ***** dept is meant to have compatent staff and people that know understand problems ..dont clearly have a clue and to end this letter im still waiting for anyone to at least call me and update the ****** cards will money be refunded aor anything i cancelled my Absa account last year with a ***** issue for the same reasons i thought i could maybe have a better experience from Fnb , it seems im wrongs i think i will also be changing my full account and bonsd going forward i should not be the victim here from crimes but i did not do but nobody seems to care