***** Department RADIO SILENCE!!!

On the 10th January I had a ********** transaction on my business account for an amount of R5656. This was reported to FNB straight away, my card was cancelled and I was notified the incident would be investigated and I would be refunded within 10 days. Needless to say I have not yet been refunded, and on top of that I have been pushed from pillar to post since then wasting a massive amount of my time! From the ***** department to debit dispute back to ***** department then to ***** follow up who NEVER answer their phones, I have been on hold for in excess of 30 minutes on two occasions now when trying to get some feedback on this matter. This is a business account. I run a small business and I cannot spend an hour every day trying to get feedback on a ***** incident which shouldn't have happened in the first place? Please can someone look into this incident and get back to me. Account is under The Garden Girl. Reference is: ***.