***** Department issues - Would like a call regarding this from the escalations department

I logged a ***** claim on the 11 of September 2021 as an unauthorized payment went off on my account to the Led shoe store. This pushed my account into the negative. I have never heard of the Led shoe store, I don't know where it is but by the sounds of it the sell shoe's.

I called the Fnb ***** department and was placed on hold for an hour. Then tried calling again someone kept answering but nobody spoke. I think it's by time that Fnb replaces the call center staff with robots because they will atleast respond.

Until today the 27 of September nobody contacted me. I would of left it and said nothing and then realised that if I do, issues like these will never be fixed.

I used all my minutes to contact the ***** department and hours trying to get someone to assist but nothing.