***** department is useless. ********** must2*** LOVE FNB!!!!!!!!!!!!!!

Worst ***** department I have ever come across.

I noticed a transaction came off my cheque card that was not done by me. I immediately called FNB ***** team thinking my competent bank would quickly sort this out for me!

Boy was I wrong, took forever to get through to their department, when I did they cancelled my card and sent me a new one. No complaints there. However this transaction was sitting under pending for almost a week after I reported, no action by FNB to stop it before it goes off. then 2 weeks later I receive a sms saying the acknowledge my ***** report!!!!!! 2 weeks later they acknowledge it. You have to be kidding me. Then to add to it, I call the number on the sms, only to be told I am through to the wrong department, the consultant will put me through to the correct department, which comes to no surprise, was the same department (FYI I had to wait on the phone for 20min each time)

Not sure if I need to look at changing banks.