***** Department is useless

This is now the second time within a month that I find the need to turn to Hellopeter regarding the service I received from FNB. The incidents are not linked to one another, but it all reflects back to the service they give when you call their ***** Hotline department. This morning an amount of R19128,97 was deducted from my Fushion account. I immediately called the ***** department to ask them to stop / reverse the amount as the company who claimed it didn't have permission. All what the consultant told me is that I can fill in the forms and they will look into it. The more I ask him to go back on records where he would see that I already put in a complaint on 25 March regarding this amount, the less he was able to help and just kept on telling me to fill in the forms. I am so done with FNB after being a client for 13 years and always receiving good service I am very disappointed to learn that their helpline isn't helpful at all.