***** department inconsistent negligent and working in assumptions. Got one customer care ethics

FNB how can we "help"you. Then u wouldn't have had to be here right now. About two months ago or even more important tried to make a transaction on my Fnb account and it said I was not allowed to do so. First some reason known to them alone without informing me as the account holder or suppossedly their clients Fnb ***** team decide to inconvenience me by putting my account on hold due to rumours and hearsay. Since I have been making endless calls, sending emails and even to their complaints department but no one is actually bothered to render service to me or to even help me. It leaves a little of unanswered questions in my mind. I phoned last week and first 15 min I was transferred back and forth till my airtime R70 was depleted. As if I have not been through enough with fnb they decided to deduct service charges from this very account which is supposed to be on hold. What service? When I did not use the account for two months? And how do they deduct money from an account which is on hold? Who is now the *********? Tried to call on this matter too but no joy. Hopefully this will open eyes ad ears and make me heard as I am tired of this terrible treatment I have been receiving from fnb.