***** department

I am not happy with FNB. For more thank two weeks now, my business account has been blocked and apparently this was due to a complaint placed by a Nedbank client. They suspect that the account has been involved in ********** activities. This is not true. I have not transacted with any Nedbank account since I started using my business account. However, I do understand that they need to conduct an investigation to get to the bottom of this. My problem with FNB is that they said this investigation will probably take 7-10working days then they will contact me with feedback. This has not happened. It’s been over two weeks now and I have not received any form of communication from the bank and the investigating officer in charge of the case. I have been calling their ***** department everyday ever since the account was blocked to try and get ahold of the investigator and still no luck. The employees at the FNB ***** department have been very helpful in trying to assist me, they have sent numerous extensions to the investigator and still she has not gotten back to me. My question is, can’t she see all those emails from her colleagues ? Is she not in the office everyday ? Why is she not contacting her client (me) to give them update on the case ? I am being so persistent firstly because I honestly do not know what is going on and what I am being accused of , secondly I NEED MY ACCOUNT UNBLOCKED. I understand that she might be working on other cases besides mine and that’s completely understandable but, COMMUNICATE, give clients feedback so they also know what is happening. FNB needs to do something about this bad service, it is totally unacceptable and very frustrating. I AM NOT HAPPY AT ALL. After all this I’m changing banks.