***** Department at Fnb is useless and they are rude

I have been with FNB for years, I'm a private client and I'm about to take my account elsewhere due to the awful experience at which Fnb ***** department has handled my query. On the 29th my mom transferred money into my private client account from her business account. Her business associate reported ***** on my mom's account as she has signing rights on the account even the account holder is my mom. Then there was a hard hold on my mom's account and my private client account as well. Now last week my mom and her business associate (that reported the *****) went to remove the hold at the branch and it was removed, but now Fnb didn't remove the hold on my account which has nothing to do with them, I didn't even understand the hold in the first place because it's my personal account.

Now I'm stuck, I can't access my money in my accounts, I can't even use my banking app. I want my money, Fnb must put back the money of the charges that they have deducted during the time it had a hold. I want my money, they must remove the hold as they have done in the other account. This is inconveniencing me I am stuck where as there are funds in my account. I can't access my own money now my bank account is as good as useless I'm starring at my money but can't touch it.

I want this to be sorted by the end of business tomorrow.