***** Department at FNB doesn't care about Clients

Good da

I have been with FNB for years and i am a Premier Client here. I have a business account with FNB that has been operating for over 2 years now. However today i am closing all my investment accounts, Personal accounts and Business account due to the awful and shocking manner at which the FNB ***** department has dealt with me, in particular Mr Innocent Hlongwane. Mr Hlongwane doesn't care about Client service, and He is arrogant and lazy. I have been discriminated and simply made to feel unwelcome at FNB by his behavior. I have had excellent service with other departments within FNB, it is only ***** department that portrays itself as a separate entity from FNB. The ***** department isn't meant to Judge customers, but to assist in catching LEGITIMATE **********, NOT YOUNG BLACK BUSINESS MEN such as myself.

I would like to file a formal complaint regarding Innocent Hlongwane at FNB ***** Department. Mr Hlongwane has been assisting as an investigator in a False ***** Case logged against me & He has been behaving in the most unprofessional manner.It is almost as if he has a personal agenda he is pursuing against me, because he is simply not assisting me at all, basically showing no care or any sense of professionalism.

ABSA Has communicated with FNB regarding dropping this case, and Mr Hlongwane is aware that this case is false, and He has been given enough evidence to be able to remove the hold on my account. Mr Hlongwane is extremely bias and discriminatory, furthermore; does not respect FNB clients.He has ignores my calls and my emails, and I had to go to the Branch to request that the manager contacts him several times, each time Mr Hlongwane shows 100% lack of Care and Urgency.

Mr Hlongwane Knows this is a business account and every day it is on hold is a day my business is on hold,however he has made it a point that this drags this matter for as long as possible (All he needed to do was simply view the evidence i presented and call ABSA *****, and within a few hours this could have been resolved). Instead he has done absolutely nothing over the past week plus days.

My business has suffered tremendously because Mr Hlongwane does not take his job nor his clients seriously. It has been weeks since Mr Hlongwane has refused to simply call ABSA and resolve this matter, instead he is asking me to be the one to Communicate with ABSA regarding this matter, knowing very well that i do not have access to Investigators at ABSA.Mr Hlongwane IS FULLY AWARE THAT MY BUSINESS IS LEGITIMATE AND NOT **********, BECAUSE WE HAVE DEALT WITH EACH OTHER PREVIOUSLY. Furthermore, He is also FULLY AWARE THAT INDEED THE CLIENT THAT OPENED THE CASE WITH ABSA IS DOING SO WRONGFULLY BECAUSE I HAVE PRESENTED EVIDENCE TO HIM TO SUPPORT THAT.

FNB will continue to lose clients if The Department of ***** does not realize it has people like Mr Innocent Hlongwane dragging its integrity through the mud.

Regards