***** DEDUCTIONS WITHOUT MY AUTHORISATION
FNB is charging me R220 to make"payments on my behalf" if there is insufficient funds in my account. I did not authorize this and used to get a message or where ever I pay they would just inform me that there is not enough funds in my account. I pay toll fees for R10 and FNB make this payment on my behalf but charge me R220 for this. I DID NOT AUTORISE THIS PAYMENT ON MY BEHALF, HOW CAN THEY DO THIS. I want to be informed at the teller or where ever I buy something that "sorry you have not enough money in your bank accout.
This is absolutely rediculous and I want FNB to refund all these R220 deduction!!!!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)