***** CREDIT CARD DIVISION - IMPOSSIBLE

This is ridiculous! My husband receives a voice message on his phone ... apparently from First National Credit Card Division - he is asked to call a number back ... the woman's voice is not clear at all. We have listened to the message 5 times and cannot work out the number she is saying. The call the ***** divison ... only to go through so many voice prompts and then to be told all our agents are busy we will call you back.!!!! Right on FNB you are really there at the customers fingertips! Then to make matters worse we are told, by voice message, that both my husbands cell # and land line # are not connected to his Credit Card account so they cannot give him any details .... but yet they phoned on the same # initially to report the *****???? And we wait for the return call???