***** Coupled with Extreme Poor Service from the FNB Staff (Forex, Online, Support)

Good day, My daughter who is student at University of Pretoria has an account with FNB student account. She works remotely for an overseas company and gets paid in GBP or US$. on the 8th of December 2022 she received notification with reference number from Reserve Bank of South Africa that some funds had arrived and they were going to be released to FNB as per the usual with her previous payments. On the same day, she received notification the FNB forex division confirming they that they received the funds and they were going to send the funds to her account as per the forex mandate. The funds were never released to my daughter's account and its been 4 weeks of trauma for my daughter. Its been back and forth with no assistance from any of the consultants or departments to trace the funds. The extreme poor service witnessed and experienced at FNB is beyond what the brand potrays in the media.

My daughter has been distraught as the service from all the consultants lacks urgency and no importance to the client. I have gotten involved because of the manner l happened to witness when my daughter was engaging with one of the consultants which was very dismissive as if there was something to hide. Clearly ***** has taken place with no accountability from FNB