***** Complaints

I have been a victim of ***** in the past month, and have logged a call to FNB, After almost 2 weeks i have to phone in to hear that they will not be refunding me my money, for reasons that are non acceptable. I was then told that i would have to log another complaint for them to look at the Case again, 2 days later they send me an e-mail saying that they cannot refund me my entire claim due to the case being in a \deadlock\" state. I am now having to Proceed to the Ombudsman where my case will be under investigation.<br> <br> This case should have been handled by FNB and not be pushed off because they do not believe, me as the client, and the information i have given through to them."