SK
Sikhumbuzo K

1 reviews | Active since Aug 2017

02 Aug 2017, 06:43

***** complaint

<p>I have a Savings account linked to my current and it matured yesterday. So made a transfer of R9000 from the savings to current... This morning when I checked my account there's a second R9000 from my savings which looks like it went into my current which I didn't do and the second transaction doesn't reflect into my current only the initial one does.</p> <p> </p> <p>When I call FNB to report this... The first consultant Linda made me hold for 10min until I hung up. The second one whom I didn't get his name was rude and told me he can't help </p> <p> </p> <p>FNB is becoming increasingly furstrating to deal with. The day before they had deleted a scheduled transaction I had made which led to me incurring unnecessary fees due to that payment not being made on time.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2017, 09:08
Official

Good Day,

We truly regret taking note of your experience; thank you for bringing this to our attention.

Your complaint has been received and has routed to the relevant department for investigation. I have requested that feedback be provided.

Complaint reference number ***NF was issued.

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)