***** complaint

Last year around August 2014, someone opened up an account with FNB and used a copy of my Identity document. I reported this to FNB and they promised to act on it. Eventually i received an letter, badly written confirming that an account was **********ly opened using my ID. The letter did not state that there was another account which was linked to the main account which was **********ly opened as well. I went to FNB when i laid the complaint and it was proven by the front desk person that i didn't open that account. I already have a profile with FNB as i'm a signatory to a family account. The lady i spoke with confirmed that the person who signed for the account that was **********ly opened had a different signature to my signature and the contact details used where not the contact details which i supp**** to FNB. I was told that the account will be closed. Recently i requested FNB to provide me with communication that there was another account which was linked to the ********** account and to date i haven't received any feedback. When i call their mybranch i keep being referred to different people and promised to have someone comeback to me. I'm really annoyed!!!