***** committed on under FNB's watch

If I could give 0 stars I would. I reached out to FNB on Saturday with regards to unauthorized transactions that were ********** on my account. The lady I spoke to ordered a new card for me as she said my card details was compromised ( by who and when I do not know) i told her that the transactions need to be reversed because I don't know who did them. its 5 days later, no feedback and the pending transactions have since been loaded as successful on my bank account which means they were paid. How do you as a bank allow for ********** transaction to get approved. I need to pay school fees and now my account has been blocked after I reported and made you aware. Your ***** department never picks up the phone and your online chat consultants lack customer service and urgency. They keep disconnecting the chats when I ask to speak to a manager. I need to close this account I have had it with this bank !!!!!!!!!!!!!!!!!