AS
Alida S

1 reviews | Active since Oct 2014

24 Oct 2016, 12:56

***** committed and no urgency to resolve

<p>FNB is dragging to sort out a apparent loan I took out with them in 2012, I have been in branch I have reference nr that I do not have an account with them, but then the blacklist me and hand me over to attorneys (Call Reference ********** 294195.22 6206. (this was 22.9.20116) all ready - I was in Jacaranda Branch and Prudence a FNB staff member phoned the load department and spoke to Chantelle, stating she can't pick me up on FNB systems. <br />I was at the SAPS as requested and made an affidavit in this respect as well, the documentation that FNB has supp**** and the sign on the affidavit you will notice is not the same) <br />for my children's school I have to yearly go to each branch for confirmation if I have an account with them, and if I do a statement has to be supp****, I all the years no FNB staff has pickup up that I have this account either. I have no an real emergency and need to make a loan and can't. I have just about had it with FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2016, 17:00
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)